Terms & Conditions – Lama Logistics
Welcome to Lama Logistics. By using our courier and logistics services, you agree to the following Terms & Conditions. Please read them carefully before booking or sending any shipment through our company.
1. Acceptance of Terms
By using Lama Logistics services, customers agree to comply with all terms, conditions, and policies stated by the company. Lama Logistics reserves the right to update or modify these terms at any time without prior notice.
2. Shipping Services
Lama Logistics provides courier, parcel delivery, logistics, and transportation services for individuals and businesses. Delivery times are estimated and may vary depending on location, weather conditions, traffic, customs clearance, or other unforeseen circumstances.
3. Customer Responsibilities
Customers are responsible for:
Providing accurate sender and receiver information.
Properly packaging shipments to avoid damage during transit.
Ensuring that shipped items comply with local and international laws.
Paying all applicable shipping charges and taxes.
4. Prohibited Items
Lama Logistics does not accept shipments containing:
Illegal substances or items.
Explosives, hazardous materials, or flammable products.
Weapons or ammunition.
Perishable goods without prior approval.
Any item prohibited by law or transport regulations.
The company reserves the right to inspect and reject any shipment deemed unsafe or unlawful.
5. Delivery & Delays
While Lama Logistics aims to deliver shipments on time, we are not liable for delays caused by:
Natural disasters or weather conditions.
Customs inspections or government actions.
Traffic, strikes, or transportation disruptions.
Incorrect delivery information provided by customers.
6. Liability & Compensation
Lama Logistics’ liability for lost or damaged shipments is limited to the declared shipment value or the amount specified under company policy. Compensation claims must be submitted within the required timeframe along with proof of shipment and value.
7. Tracking Services
Customers may use our tracking system to monitor shipments. Tracking updates depend on system availability and operational scanning processes.
8. Payments & Charges
All shipping charges must be paid according to the agreed pricing structure. Additional charges may apply for overweight parcels, remote area delivery, customs duties, or special handling requirements.
9. Cancellation Policy
Shipment cancellations may only be accepted before dispatch. Refund eligibility depends on the shipment status and company policy.
10. Privacy Policy
Customer information collected by Lama Logistics is used only for shipment processing, communication, and service improvement. We do not sell or misuse customer data.
11. Force Majeure
Lama Logistics shall not be held responsible for service interruptions or delivery failures caused by events beyond reasonable control, including natural disasters, war, pandemics, government restrictions, or technical failures.
12. Governing Law
These Terms & Conditions shall be governed and interpreted according to the applicable laws and regulations of the operating jurisdiction of Lama Logistics.
13. Contact Information
For questions, complaints, or support regarding our services or policies, customers may contact Lama Logistics customer support through our official communication channels.
Lama Logistics
Reliable Delivery. Trusted Service.