LamaLogistics (“we,” “us,” or “the app”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use the LamaLogistics application.
1. Information We Collect
When you use the app, we may collect the following information:
Full name
Email address
Phone number
Geolocation data (for tracking and routing deliveries)
Images (such as proof of delivery or ID card photos)
Access to camera and microphone (for scanning or in-app messaging)
National ID number and ID image (for identity verification purposes)
Signature (to confirm deliveries or agreement to terms)
2. Purpose of Data Collection
We collect this information in order to:
Verify the identity of customers, merchants, and delivery agents
Execute delivery and express delivery operations
Comply with local laws and regulations
Confirm orders and document deliveries via signature
Improve application security and user trust
3. How We Protect Your Data
We protect your information through:
Encrypted storage (during transmission and at rest)
Secure connections using HTTPS
User access control and authentication
Restricted access to sensitive data for authorized personnel only
We do not sell or share your personal information, including ID data or signatures, with third parties unless required by law.
4. Data Sharing
We share your data only in the following cases:
Legal compliance: If required by official authorities or judicial bodies
Service providers: Such as Firebase and Google Maps to support app functionality
5. Your Rights and Choices
You have the right to:
View and correct your personal data
Request deletion of your data, including ID and signature
Withdraw your consent at any time (where applicable)
You can exercise these rights by contacting us directly.
6. Data Retention
We retain your data only for as long as necessary to fulfill the purposes described above or as required by law.
7. Children’s Privacy
The LamaLogistics app is not intended for children under the age of 13, and we do not knowingly collect personal information from them.
8. Changes to This Privacy Policy
We may update this policy from time to time. Updates will be posted within the app and/or on our website. Continued use of the app after changes constitutes acceptance of the updated policy.